Consumers May Have a Soft Spot for Bots According to Genesys Survey

Genesys, a leader in communication solutions responsible for powering more than 25 billion customer experiences each year, recently published a new study into customer experience and chatbots. The UK-based poll spoke to 1,000 adults over the age of 18 and discovered that most customers don’t consider bots to be a major source of their service frustrations. When asked what they…

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