Who We Are
Advanced Hosted Services (AHS) is a New York State–certified Service-Disabled Veteran-Owned Business (SDVOB) based in Farmingdale, NY. We provide cloud business phone service, including Hosted PBX, SIP trunking, Microsoft Teams calling, call center software and AI virtual agents, to businesses across the United States. Every system is backed by live support, 24 hours a day, 7 days a week.
Our Story
When we started Advanced Hosted Services, our goal was simple: build a phone company that sets the standard for customer service. We studied the best service organizations in many industries and modeled our support on them. Today that means a real person answers when you call, day or night, and the same team that sets up your system stands behind it.
Our roots go deeper than cloud phones. Our founders have spent decades installing cabling, fiber and business telephone systems across Long Island, the New York metro area and beyond through our sister company, Advanced Network Services Group in Deer Park, NY. That hands-on experience shapes how we design, install and support every AHS system.
We are also looking ahead. AHS works with new and existing customers to connect their CRM, including Salesforce, directly to our cloud phone platform, so every call, text and chat works together.
How We Work
- We answer the phone. Live support 24×7, with no bots and no endless hold music.
- We do what we say. Clear quotes, on-time installs and straight answers.
- We listen first. Your system is built around how your business actually runs.
- We stay ahead. New features, integrations and AI tools, rolled out to customers proactively.
Leadership
Paul Bonelli
President and Founder
Paul is a U.S. Army veteran who served in the Signal Corps from 1992 to 1996, with the 13th Signal Battalion at Fort Hood, Texas, and at Fort Ord, California. After the Army he built a career of more than 30 years in business communications: building Siemens/Rolm telephones, installing voice and data cabling, administering a statewide cabling contract for Texas, and managing a Black Box Network Services branch office.
He went on to serve as Operations Manager at Scott, Gavin and Associates, has led Advanced Network Services Group as President since 2011, and founded Advanced Hosted Services, which he has led as President since 2016. Paul holds a B.S. in Business and Managerial Economics from SUNY Empire State College.
Robert Clark
Vice President of Operations and Co-Founder
Robert co-founded Advanced Hosted Services and oversees its day-to-day operations. He has served as Vice President of Advanced Network Services Group since 2012, delivering hosted PBX, SIP trunking, NEC telephone systems, structured cabling, business Wi-Fi, CCTV and sound masking to businesses throughout the tri-state area.
His hands-on service background shapes how AHS installs, supports and maintains every customer system.
Our Team
The people who build, support and run your phone service.
Alexander Hernández
Lead Engineer
Alexander leads engineering at AHS. He builds hosted PBX phone systems, programs IP phones and their button layouts, configures routers and switches, and handles Tier 3 VoIP support. He joined the team in 2019 and brings more than 15 years of IT and network experience, including structured cabling, PBX and IP phone deployments, server and Active Directory administration, and network security. Alexander holds degrees in computer science and systems engineering and is fluent in English and Spanish.
Jean Cunningham
Accounting
Jean has managed accounting and office operations for the team since 2015 as Full Charge Bookkeeper and Office Manager. She handles billing and accounts receivable, vendor payments, bank and credit card reconciliations, payroll, and quarterly and annual tax filings, along with company insurance. Jean brings more than 30 years of bookkeeping, payroll and office management experience, including work supporting government contracts.
Leonara Araujo
Customer Support Supervisor
Leonara has been part of the AHS customer support team since 2022 and oversees its day-to-day operations, making sure every customer gets a clear, timely answer. A mechanical engineer by training, with additional coursework in occupational safety and industrial operations, she brings an engineer’s attention to detail and a methodical approach to troubleshooting. Leonara is bilingual in English and Spanish.
Nicole Salazar
Customer Support Specialist
Nicole has supported AHS customers since 2022, answering calls and emails about hosted phone systems and running troubleshooting tests to find the root cause of each issue. She also maintains our support ticketing system, building automated responses and how-to tutorials that help customers get answers faster. Nicole brings a warm, patient approach to every conversation and is fluent in English and Spanish.
AHS at a Glance
- Headquarters: Farmingdale, New York
- Certification: New York State Service-Disabled Veteran-Owned Business (SDVOB), Control #171501
- Experience: More than 50 years combined in business communications
- Support: Live help desk 24×7, plus email and on-site support
- Service area: Businesses nationwide, with local installation on Long Island and in the New York City metro area
- Services: Hosted PBX, SIP trunking, Microsoft Teams integration, call center software, AI virtual agents, business SMS, fax, internet service, structured cabling and fiber, sound masking, and NEC phone system support
- Integrations: Salesforce and other CRM platforms
- For government buyers: NYS agencies and prime contractors can work with AHS toward their SDVOB participation goals
Let’s Talk
Looking for a phone provider that picks up when you call? Reach us at 1-833-467-8331 or 631-940-9096, or request a quote online.
