A Smarter Way to Answer Every Call
Your customers don’t stop calling when your office closes. Sentry AI, the new AI agent from Advanced Hosted Services, greets callers naturally, understands what they need and takes the next step, even after hours or when your team is busy.
Put Sentry AI to Work for Your Business
01
Cover After-Hours and Overflow Calls
Answer common questions, collect the details your team needs and escalate urgent matters according to your instructions. Sentry AI can handle many routine calls that would otherwise go to an after-hours answering service.
02
Route Callers Intelligently
Understand why someone is calling and transfer them to the right person or department, with useful context for the employee receiving the call.
03
Book Appointments
With a connected calendar or scheduling workflow, Sentry AI checks availability and helps callers book without the back-and-forth.
04
Capture Leads and Follow Up
Take detailed messages, qualify inquiries and send your team call summaries and notifications. When configured, Sentry AI can send information by text or email and support conversations through website chat.
Features
Always On
Answers 24×7, covers after-hours and overflow calls, and hands callers to a live team member exactly when it should.
Speaks Your Customers’ Language
Configurable in more than 40 languages, with a natural voice chosen for your business.
Knows Your Business
Answers from the information you provide, such as your services, hours, locations, policies and FAQs.
Every Call Documented
Each call is transcribed and summarized, so your team sees who called, what they needed and what happens next.
Voice, Text and Chat
One agent across phone, text messages and website chat, including confirmations and appointment reminders.
Works With Your Tools
Connects with Microsoft Teams, Google Calendar, Outlook and CRM platforms, and works alongside your business phone system.
Sentry AI can be set up for businesses of all kinds, including medical and dental offices, law firms, real estate, insurance agencies and home services.
Built Around Your Business
- Tell us about your calls. Share how calls come in today, who handles them and what happens after hours.
- We tailor Sentry AI. We set up its greeting, the questions it asks, your call flows and the integrations you choose.
- Go live with support. Sentry AI starts answering, and our team fine-tunes it with you as your business changes.
Advanced Technology. Real People Behind It.
Advanced Hosted Services is a national VoIP provider known for outstanding customer service, and a New York State–certified Service-Disabled Veteran-Owned Business based in Farmingdale, NY. We’ll tailor Sentry AI to your business, and when you need us, our live support team is available 24×7.
Sentry AI works alongside our hosted PBX phone systems and the rest of our voice solutions.
Frequently Asked Questions
What is Sentry AI?
Sentry AI is the AI agent from Advanced Hosted Services. It answers your business calls with a natural greeting, understands what the caller needs and takes the next step, such as answering a question, routing the call, booking an appointment or taking a detailed message.
Can Sentry AI replace my after-hours answering service?
Sentry AI can handle many of the routine calls that would otherwise go to an after-hours answering service. It answers common questions, collects the details your team needs and escalates urgent matters according to your instructions.
Can Sentry AI transfer calls to my staff?
Yes. Sentry AI understands why someone is calling and transfers them to the right person or department, with useful context for the employee who receives the call.
Can Sentry AI book appointments?
Yes, when it is connected to your calendar or scheduling workflow, such as Google Calendar or Outlook. It checks availability and helps callers book without the back-and-forth.
What languages does Sentry AI speak?
Sentry AI can be configured to speak more than 40 languages, with a natural voice chosen for your business.
Does Sentry AI work with my phone system?
Sentry AI works with Advanced Hosted Services hosted PBX and can connect to many other business phone systems, including Microsoft Teams. We confirm compatibility during setup.
Does Sentry AI work with text messages and website chat?
When configured, Sentry AI can send information by text or email and support conversations through website chat. Calendar, SMS, website chat and business-system actions depend on the configuration and integrations you choose.
How do I get started with Sentry AI?
Tell us about your current call flow. We will tailor Sentry AI’s greeting, questions, call flows and integrations to your business, and our live support team is available 24×7.
What Could Sentry AI Do With Your Calls?
Tell us about your current call flow and we’ll recommend a setup that fits your business. Prefer to talk? Call 1-833-467-8331, any time, day or night.
Calendar, SMS, website chat, language and business-system features depend on the selected configuration and integrations.
