Your customers don't stop calling when your office closes. Today Advanced Hosted Services is introducing Sentry AI, our new AI agent that greets callers naturally, understands what they need and takes the next step, even after hours or when your team is busy. What Sentry AI does Covers after-hours and overflow calls. It answers common questions, collects the details your…

For decades, business phones ran on copper landlines, often called POTS lines ("plain old telephone service"). Today, major carriers across the country are retiring their copper networks, and many businesses are receiving discontinuation notices or watching their landline bills climb. If your office still depends on copper lines, now is the time to plan the move, before a notice forces…

Every business phone system has a PBX (private branch exchange), the brain that routes calls, runs the auto attendant and connects extensions. The big decision is where that brain lives: in a closet at your office (on-premise) or in a provider's cloud (hosted PBX). Here's how the two compare. Upfront and ongoing cost An on-premise system usually requires a significant…

When someone dials 911 from your office, the call needs to go through immediately and reach dispatchers with the right location. Two federal rules, Kari's Law and Section 506 of RAY BAUM'S Act, set requirements for multi-line telephone systems (MLTS) like the ones most businesses use. Kari's Law Kari's Law applies to multi-line phone systems manufactured, sold or installed after…