Your customers don’t stop calling when your office closes. Today Advanced Hosted Services is introducing Sentry AI, our new AI agent that greets callers naturally, understands what they need and takes the next step, even after hours or when your team is busy.
What Sentry AI does
- Covers after-hours and overflow calls. It answers common questions, collects the details your team needs and escalates urgent matters according to your instructions. Sentry AI can handle many routine calls that would otherwise go to an after-hours answering service.
- Routes callers intelligently. It understands why someone is calling and transfers them to the right person or department, with useful context for the employee receiving the call.
- Books appointments. With a connected calendar or scheduling workflow, it checks availability and helps callers book without the back-and-forth.
- Captures leads and follows up. It takes detailed messages, qualifies inquiries and sends your team call summaries and notifications. When configured, it can also send information by text or email and support conversations through website chat.
Advanced technology, real people behind it
Advanced Hosted Services is a national VoIP provider known for outstanding customer service. We tailor Sentry AI’s greeting, questions, call flows and integrations to each business, and our live support team is available 24×7.
Sentry AI works alongside our hosted PBX phone systems, Microsoft Teams calling and Omni Response call center.
See what Sentry AI could do with your calls
Tell us about your current call flow and we’ll recommend a setup that fits your business. Request a quote or call 1-833-467-8331.
Calendar, SMS, website chat and business-system actions depend on the selected configuration and integrations.
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